10/22/2024, Columbus, OH — borrowedtyme, a consortium of independent agents and brokers focused on validating innovative solutions for the insurance industry, is excited to announce its progress with Centro to deliver AI-enabled chat with insurance policy documents, such as carrier eDocs. This collaboration aims to transform how insurance agents and brokers access and interpret insurance policies by offering a seamless, AI-powered experience.
Through this partnership, borrowedtyme and Centro deliver an AI prompt experience within Salesforce Financial Services Cloud for insurance professionals to ask policy and coverage questions and quickly receive AI-enabled responses. Powered by Centro’s advanced AI capabilities, the new service will help brokers and agents save time, reduce manual efforts, and scale their operations by utilizing AI to support day-to-day service activities.
“We are thrilled with the work being done with Centro to help agency leaders prove the use of AI and strengthen the independent agent and broker distribution channel,” said Kevin Rall, Co-Founder at borrowedtyme. “The agencies leading this charge are demonstrating to their peers and insurance carrier partners how to utilize AI to enhance client experiences and build trust. Centro’s team has delivered similar capabilities in industries outside of insurance, and it’s exciting to watch how those learnings can be applied to insurance. It’s also a lot of fun!”
Centro’s AI solution, combined with borrowedtyme’s AMS capabilities, provides an intuitive interface where users can ask questions about policy documents in real-time and receive clear, concise answers. Whether clarifying policy terms, understanding coverage specifics, or resolving any ambiguities, this service is designed to enhance productivity and decision-making across the insurance landscape.
“Centro is known for creating clean and intuitive experiences that delight customers, and the AI work we are doing with borrowedtyme for insurance perfectly aligns with our vision to create magical innovations in every industry,” said Ryan Hitchler, CEO & Co-Founder at Centro. “By leveraging AI, we’re empowering insurance professionals with the tools they need to navigate complex policies effortlessly, ensuring better service for their clients and improved outcomes for their businesses.”
The Centro AI service is available now to all users of borrowedtyme’s transformational agency management system, known as btcore, with more enhancements planned for the future as both companies continue to evolve their AI offerings running on Salesforce Financial Services Cloud.
About borrowedtyme
borrowedtyme exists to harness the innovative ideas of independent insurance agents and brokerages, and deliver core operational capabilities on world-class platforms like Salesforce.
In 2023, borrowedtyme introduced btcore, a full-suite agency management solution for P&C and employee benefit capabilities running on Salesforce Financial Services Cloud. With btcore, agencies and brokers can run their entire operations - sales, service, and financial accounting - on a single platform. To learn more about btcore capabilities, visit btcorecloud.com.
About Centro
Centro is the world leading Slack and Salesforce integration for customized solutions to meet complex and unique business needs. Founded in 2020, Centro’s customers create bespoke solutions in Slack and Salesforce.
In 2021, Centro began adopting generative AI solutions into their product lines, including case deflection, channel and record summaries, and bespoke AI solutions with the launch of Centro AI in 2024. To learn more about, visit http://www.centro.rocks/ - btpr